Delivery and returns
Delivery Policy
At Copie Inter, we are committed to shipping your orders as quickly as possible, handing them over to the carrier within the processing times. However, once your order is in transit, we have no control over the carrier's delivery times.
Carrier Delays
While we make every effort to ship your orders within the expected timeframe, we are not responsible for carrier delays. No refunds or discounts will be available due to delivery delays beyond our control.
Delivery Days
Deliveries are made only from Monday to Friday, excluding public holidays. No deliveries are made during weekends (Saturday and Sunday).
Pickup Service
We also offer a free 24/7 pickup service for our customers. If you prefer to pick up your order directly, you can do so at our premises located at the following address:
3695, rue de l'Hêtrière
Saint-Augustin-de-Desmaures, G3A 1X1
Available 24/7
Thank you for your understanding and trust. If you have any questions regarding your delivery, please do not hesitate to contact us.
Exchange and Refund Policy
At Copie Inter, our priority is to ensure customer satisfaction. Although extremely rare, if you are not completely satisfied with your printed products, we are here to help.
Returns and Exchanges
If you are not satisfied with your order, please provide us with supporting photo evidence showing the problem with the products. Upon receipt of this information, we will assess the situation and discuss the best solution with you, whether it be an exchange or a refund. Please note that processing these requests may take a few additional days, depending on the complexity of the case.
Ink Cartridges
For any questions regarding exchanges or refunds of ink cartridges, please visit our specialist division's website: www.cartouchestoner.com
There you will find all the information relating to our return, exchange and refund policy.
We strive to make every customer experience a positive one and remain at your disposal for any additional requests. Thank you for your business.
